One of the four scenarios from a ‘Challenging Behaviours and Having Difficult Conversations’ course i was on last week.

Decide if it’s appropriate to have a chat ? Say ‘hello’. Be friendly. Ask open questions. Understand body language. Always have an appreciation for why the person is there from their perspective. A really useful course and a real pleasure to be out (socially distanced) with the @easternmoors volunteer wardens and staff, and to learn from and converse with many many years of experience.

And then an osprey flew over !

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